Returns & Exchanges

Returns & Exchanges Policy

We want you to love your Eloise Jewellery purchase. If you need to return or exchange an item, please read the guidelines below carefully.

Conditions for All Returns

Items must be:

- In original packaging with tags still attached (if applicable)

- Undamaged

Earrings – We do accept returns for earrings, as our on-site workshop allows us to professionally sterilise them back to brand-new condition.

Refund Timeframes

Online Orders

Refunds are available if we receive the returned goods within 14 days of receipt.

This allows enough time for you to send the item back and accounts for possible postal delays.

In-Store Purchases

Refunds are available if items are brought back to store within 7 days of purchase.

Exchange Timeframes

Whether bought online or in-store, exchanges are accepted within 28 days of receipt/purchase.

We cannot accept returns or exchanges beyond 28 days. Any items sent after this period may be returned to you.

How to Request a Refund (Online Orders)

Email us at eloisejewellery@hotmail.co.uk with your order number and reason for return.

Return shipping costs are not covered by Eloise Jewellery (unless the item is faulty).

For items over £250, we recommend Special Delivery for full insurance.

We are not responsible for items lost or damaged in return transit, so please package carefully.

Refund Processing

- Refunds are credited to the original payment method within 2–4 working days of receiving the item.

- Card refunds can take up to 10 business days to appear in your account depending on your bank.

- Sale items are refunded via gift card.

- Original delivery costs are non-refundable.

Faulty Items

We are happy to repair faulty items in our on-site workshop where possible. If repair is not possible, we will arrange a refund or replacement. For faulty items, we will reimburse your return postage. Your statutory rights are not affected.