Returns & Exchanges
Our Returns Policy
If for any reason you would like to return an item you have purchased, it must be:
- in the original packaging with tags still attached (if applicable)
- undamaged and unworn
Please note we do accept earring returns, as we have an on-site workshop where we can professionally sterilise these and bring them back to brand new condition.
How to request a refund
To request a refund, please e-mail us at email@example.com with your order number, and the reason you would like to return.
It’s important to note that shipping costs are not covered by Eloise Jewellery when sent back, so we suggest using your local post office for the best service and tracking ID. If your order is worth more than £250, we recommend only using a special delivery service to fully insure your delivery. Any items lost/broken in returns delivery will not be accepted and we can not take responsibility. Please make sure to safely re-package any items to avoid this.
Returns will be accepted only if posted/returned in store back to us within 14 days of receipt.
Exchanges will be accepted only if posted/returned in store back to us within 28 days of receipt.
We’re unable to accept returns beyond the 28 days of your receipt and anything sent to us after 28 days may be returned to you.
Payments will be credited back to the original purchasers payment method. Returns for refund are processed within 2-4 working days of receiving the item. Please note SALE items are refunded via Gift Cards.
Card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary between banks, so please speak to your bank for any more info regarding processing times as we are unable to amend this.
Please be mindful that we will not refund original delivery costs.
If your item is faulty in any way, we are more than happy to complete any repairs for you in our on-site workshop. Please note this is on a case by case basis and we would need to asses the fault to make sure it’s possible to fix. Your statutory rights are not affected. On the rare occasion that an item is faulty, we will be happy to reimburse your returns postage for this.