Customer Reviews

What our customers say

Customer Reviews

These reviews come straight from our Facebook page, where we have a 96% recommendation score from 227 reviews. See them all for yourself on Facebook.

227Facebook reviews
96%Recommend us
Since 1996In Kirkcaldy

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“I remember after the first time going into the shop then coming out and thinking it was like going into a friends home the staff being so friendly and [Louise] so welcoming, it was like going into a big treasure chest, I could of stayed in that shop for hours and never get bored course not forgetting about buying some beautiful jewellery of which I still have and wear today. I will also remember how [Louise] took my Pandora bracelet that my dad brought me before he passed and had it repaired for me even though it was almost impossible to repair but without a second thought she said she will do her very best to have it repaired and took it into her new shop and managed to repair it, I don’t know if [Louise] knew how much that meant to me but it meant the world and more and i know that what she done for me she would of done for any customer and just knowing that makes Eloise the very best jewellery shop ever because [Louise] cares and that makes the difference x”

Linda McGahey - 2026

“I love the unique & unusual pieces Eloise has, as well as the friendly service.....all the little things like putting pieces aside until you can get to the store or even the option to 'lay away'. Beautiful jewellers, lovely honest staff, who take time to help you choose your purchases”

Tracey Clark - 2026

“I love all the jewellery. My favourite shop.”

Elenor Foster Lightfoot - 2026

“Caitlin is a lovely talented jewellery designer. She truly cares when she helps you design your choices when making memorial pieces. You can't help but smile around her.”

Marilyn Mooney - 2026

“Best jewellery shop in fife”

Mark Milligan - 2026

“Love a browse in Eloise and have purchased some lovely pieces for friends. A special mention for the remake of my mum’s engagement and wedding rings into one ring, managing to keep the wedding engraving”

Valerie Sinclair Nicol - 2026

“I used to come into the shop years ago when it was in hunter street I think it was ,loved it and had a couple of pieces from you , in fact one ring I would like cleaned up . Scared to come in because I want everything . Lovely to see that you are a great success .”

Leah Mcgregor - 2026

“As a teenager going to the strawberry duck stall, then onto the shop in hunter street to the high street well done!!!! I have treasure spanning 3 decades! All chosen by Louise!”

McCabe Pauline - 2026

“My fav shop in Kirkcaldy! Have bought gifts, items for myself and had rings resized. All beautiful as are the people working there, inside and out.”

Anne Wilson - 2026

“Really unusual pieces and beautifully made. Purchased a ring containing my birthstone and my husband's birthstone. A perfect piece of jewellery to celebrate our golden wedding.”

Teresa Perry - 2026

“would just like to say a huge thank you to Colin at Eloise for his empathy, kindness and excellent customer service. My locket, containing my husband's ashes, was delivered well within the promised four weeks. Given the sentimental importance of this piece, Colin's care and understanding meant so much to me. I'm truly grateful for the wonderful service and would highly recommend Eloise.”

Yvonne Yule - 2026

“Huge thanks for redesigning my wedding ring to perfectly fit my engagement ring! Shoutout to Caitlin for showcasing the designs, excellent communication, and the amazing finished product – so happy!”

Fiona Patrick - 2026

“A huge thank you to Fife Painter for the recommendation! We managed to get to ÉLOUISE Jewellers today to have our wedding rings replated, and we're so glad we did. Colin took such great care with them, even checking the setting on my diamond before starting. We really felt our rings were in safe hands. They carefully weighed both rings and recorded the diamond size before carrying out the work. Just over an hour later, they looked like brand new. We couldn't be happier with the service and attention to detail. Definitely recommend”

Sarah Crawford - 2026

“Popped in today to get my 2 rings that were adjusted. I'm over the moon with them. I highly recommend Eloise Jewellery as the staff are Fabulous and very knowledgeable.”

Pauline McKay - 2026

“I won a Facebook competition and popped in to collect my prize. However, I also had a repair needing done, so thought I'll look that out to bring it along. They'd also advertised a special voucher offer (what you would receive as your cash offer, you'd receive a lot more in Eloise vouchers). I looked out some old jewellery and brought that along too. My experience was amazing. They were so patient, knowledgeable and shared in my excitement as I picked out my stunning Ceylon sapphire and diamond ring from the incredible amount of vouchers I received for my old jewellery. I've always popped in for birthday gifts in the past too. A great local business that we should all support. Thank you.”

Suzanne - 2026

“popped in today for 2 items fix and resize, expecting to collect at a later date... 10mins later both jobs done! Friendly, efficient, service! highly recommend”

Paula Allan - 2026

“Cannot recommend Eloise highly enough. I took in my wedding band in to be completely remade, I had an idea in mind, Caitlin & Jamie did the most amazing job. It fits beautifully around my engagement ring. If you have any jewellery you want reworked or new made definitely go to Eloise”

Deborah Ness - 2026

“I went into Eloise with a Tahitian pearl I brought back from Tahiti. I wanted the pearl made into a pendant. Louise was amazing at showing me different ways of using my pearl and came up with an exquisite design. With gold being so expensive to buy just now, Louise suggested that I bring in any gold jewellery that I don't wear. So that the gold be used to make the pendant. I took a diamond solitaire ring into Eloise. The gold and the diamond were both incorporated into the design. I have ended up with a very beautiful peice of jewellery. My pearl made into a pendant with my diamond held in white gold claw setting, which sits just above the pearl. I shall cherish this peice forever. All of the staff I came in contact with at Eloise couldn't have been more helpful. Excellent service, thank you June X”

June Ewing - 2026

“I recently went to Eloise after inheiriting some jewellery from my mother, who sadly passed away earlier this year. I had an idea that I would like to design pendent. Louise came up with the most fabulous design that incorporated precious memories of both my parents. I would like to thank Louise and Caitlin for their fantastic and informative service throughout the whole process.”

Veronica Ogilvie - 2025

“Had 3 rings rhodium plated today by Dawn. Fantastic result, rings like new! And only took an hour. Highly recommend”

Mac McIntosh - 2025

“I took my engagement &wedding ring to Eloise to get resized and rhodium plated. They were fantastic. Very friendly, knowledgeable, good priced and quick service. Would highly recommend.”

Kelly Tall - 2025

“Went in today to get my wedding and engagement rings rhodium plated, great quick service and couldn't believe the difference, so shiny now. quick service to, was done within an hour.”

Naomi Rhodes - 2025

“Popped into eloise to enquire about having my wedding ring resized after losing some weight (yippee). The staff are all so kind and helpful and the price was incredible. I was told it would maybe be a couple of weeks, however I got a text within about 4 hours to say it was ready!!!! Not only was my ring polished (to the point where it looked like a brand new ring), but the amazing jeweller had been able to compress down 3 full sizes.”

Abby McIntosh - 2025

“I bought a fabulous sapphire vintage ring from Eloise and had it resized due to being too big. Caitlin helped me with this and was so super helpful and friendly. Dawn the jeweller did excellent work with the ring and I am so happy. I can't recommend them enough for all jewellery needs. I went in today to pick it up and Caitlin was almost as excited as I was! Thank you so much”

Lisa Petrie - 2025

“I went to Eloise Jewellery after seeing recommendations on fb. I needed my wedding band and eternity rings resized and a necklace repaired. I found them very professional and done an excellent job of the work. Even when the rings still needed a little bit stretched it was no problem to do so. Will definitely be back again.”

Gaynor Hill - 2025

“The best service is at Eloise Jewellery. My daughter and I recently had some memorial jewellery designed by Caitlin. Both her care and advice were perfect for us. We are delighted with all of our new jewellery designs. Both Caitlin and Colin were so friendly and welcoming to the store. The displays are beautiful too. Well worth a visit.”

Marilyn Mooney - 2025

“Very belated review but over the summer I went to Eloise with my engagement ring which is an Ethiopian opal that had completely lost it's fire/sparkle and was a dull yellow colour. They managed to restore it completely and it's as beautiful now (and has obviously stayed so, since I'm writing this so long after the fact!) as when my husband gave it to me! It's obviously a little nerve wracking handing over a piece of jewellery that means so much to you but the team were so lovely and they've done such a fantastic job! I couldn't believe how perfect it was, I'm so delighted! They're very reasonably priced and the staff are lovely too - in particular, Caitlin was so wonderful! - would very much recommend!”

Rosie Al-Mulla - 2024

“Just to say 'thank you' to Caitlin for all her help, patience and advice when I came into the shop on Thursday. She cleaned up my necklace that was tarnished and although I was more than happy to pay, Caitlin insisted there was no charge! She also picked out a lovely gold chain for me for a locket and heart, I was thrilled as I can now wear them! Caitlin's customer service is faultless, a lovely young lady with patience and kindness, nothing was too much trouble. If you're looking for a unique gift with the personal touch then head to Eloise.”

Morag McRaith - 2024

“Decided to pop in to Eloise today instead of another well known high street jewellers in search of a present for my nieces 21st. So glad I did! They were extremely helpful and informative. I like to shop independently when I can and I'm so glad I did. Thank you!”

Rebecca Grace Cheetham - 2024

“Took my ring to get resized a few weeks ago. Was quoted £60. Went to collect and was told it would only be £30 because they were able to do it a diff way without changing the width of the ring. Was really surprised and thought what good and honest service that was. Thank you so much. Amazing service and great people”

Kelly Ireland - 2024

“I put a previous item into Elouise Jewellery to have it remade into a pendant that would reflect my mums memory as the previous piece didn't. Louise designed exactly that and from the drawing her Jeweller Dawn created a stunning piece. I would highly recommend Elouise Jewellery, you won't be disappointed. Posted on behalf of Marilyn Haddow.”

Kirstie McKay - 2024

“I took my wife's engagement ring in to get repaired. it needed a new Aquamarine and the claws holding it repaired. The staff were friendly and helpful and were able to source a new Aquamarine and carry out the work on the ring. it now looka even better than the day I bought it. I cannot recommend this shop enough.”

Dougie van der Beak - 2024

“My favourite place! I have several items of jewellery from Eloise including my engagement rings and every single staff member is amazing.”

Megan Nolton - 2024

“Came to Eloise today to have my rings Rhodium plated, what a service! The staff were super friendly and my rings have never looked as good. Less than an hour for both my engagement and wedding rings. I'll definitely be back.”

Kerri Buchanan - 2024

“Today I picked up the most beautiful name dropper necklace hand made by the very talented in house jeweller. It is totally unique and one of a kind and worth every penny (very reasonably priced). I was impressed on the quick turnaround from ordering to picking it up and the engagement from start to finish from the staff. Would definitely recommend if you want something personal, hand made, good quality and well priced piece.”

Debbie Morton - 2024

“Fantastic service again today at Eloise ! My daughter is delighted with her repaired vintage ring & locket necklace. Staff are so helpful & friendly”

Nicola Anwender - 2023

“Fantastic, friendly and very helpful service from Colin and Louise who were able and keen to help me out at short notice. Also mention to Dawn who I wasn't fortunate to meet but done a great job. Highly recommend.”

John Friel - 2023

“Thank you louise for our beautiful wedding rings brilliant service as always can't recommend you guys enough. lots of love kev and mj xx”

Mairi Jo O'Dowda - 2022

“After loosing a stone from my engagement ring it lay in a drawer for a few years with my wedding band and unfortunately no longer fitted very well. So I decided to have them melted down and made into a bespoke ring. I asked for it to include a sapphire which is my birth stone. Delighted at the result”

Emma Wiggin - 2021

“Popped into Eloise today, to get my engagement ring resized, and received my ring back just a few hours later looking brand new! Over the moon I'm able to wear my ring again, it's never looked so good! Highly recommend”

Sarah Brown - 2021

“From the first moment we stepped into the shop, we were greeted by Emma! What can I say she was amazing! So helpful and made our experience so easy! Such a friendly atmosphere! Picking the ring up we had the lovely Louise! Who also made us feel relaxed! If your looking for a fabulous jewellers then this is the place to go!! We won't go any where else! xx”

Julie Scudder - 2021

“Very prompt service and friendly, my ring s like new again. Well done Louise and staff x”

Sheena Innes - 2021

“Highly recommend Eloise if you are looking to have your rings Re-Rhodiumed. Fantastic, quick service, great price and results are amazing!”

Joanna Marshall - 2021

“I won a competition to have my wedding rings rhodium plated. Went in today and was greeted by lovely, friendly staff. The service was very fast and I had my rings back within the hour, looking brand new and fabulously shiny. They even managed to get the black metal paint off from between the stones. Thank you to all at Eloise. X”

Jennifer McLean - 2021

“I have just received my locket, it's beautiful. Thanks for excellent service in these trying time's.”

Elaine Miller - 2021

“Just collected my wedding ring as it needed cut off and resized. Perfect repair and its gleaming like never before! Very efficient service and a fair price. I love this shop. Ive bought lots of gifts from Eloise over the years. Fabulous business.”

Alison Kirkman - 2020

“Went in today to get my necklace fixed and once again great customer service and my necklace is perfect thanks so much highly recommend”

Maxine Martin - 2020

“Absolutely love this shop, louise is always ready to help no matter how big or small your budget. Love my new ring”

Dawn Muir - 2020

“fabulous service..I put in my late mothers engagement ring to be sized and my engagement ring to be cleaned yesterday.(Friday).I was quite upset parting with them both but was told they would be ready on Monday...I got a call a couple of hours later to say both rings were ready! on collection I was told that the gentleman doing the work had said he was going to do my rings straight away as he knew I really struggled parting with them..how wonderful is that. Thank you so very much for fantastic service. I am delighted to be wearing my mothers ring. Amelia”

Amelia Morrison - 2019

“Fabulous jewellery to choose from. owner and staff are very knowledgable and patient. xx”

Elenor Foster-Lightfoot - 2019

“Eloise recently replaced one of my diamonds & added a 4th one to my wedding band & it looks amazing. Super professional, completed in a week & reasonably priced. Thank you”

Claire McIntyre - 2019

“Amazing service! 20mins to get my ring resized, after waiting 2 weeks elsewhere!! Love it, thank you!”

Sarah Peddie - 2019

“Excellent service as always! Thank you Louise.”

Caroline Cooper - 2019

“excellent service, amazing jewellery, unique and very beautiful”

Alfiya Davies - 2019

“Put it this way, I live in the Scottish Borders and I MUST take a trip up and visit your beautiful Jewellery store. So very beautiful.”

Anne Bell - 2019

“I've bought many pieces of lovely jewellery from this shop. For my sister 4, for my niece 2, and for my daughter-in-law 4 as well. Wish they would take the hint that I do love this shop and buy some for me in return!! It's like an Aladdin's cave of lovely sparkly beautiful things. I cannot recommend it highly enough. Their pieces are just unique.”

Ann Taylor - 2019

“I have been going to Eloise Jewellery for many years now and have bought and been given many beautiful pieces of jewellery in that time ranging from rings to pendants and chains etc. There is a whole selection of one off pieces on gold and silver to meet lots of price ranges and if your unsure then just ask and the staff will help you make selections. They also stock many brands such as NESS bags and branded watches such as Storm etc. I cannot fault Eloise at all, they are very experienced in what they do and now also have a in house silversmith to add to their services. i return each time i come home and have never been disappointed in what i buy and have been presented with.”

Gryffen Strong - 2019

“Great place. Had custom made necklaces created from a sentimental ring. so happy with results Friendly staff. Very helpful.”

Fiona Thomas - 2019

“Highly recommend Eloise Jewellers, took links out of my daughters watch today. Excellent service as always. Thanks and Happy New Year!!”

Aileen Moffat - 2018

“the choice of beautiful jewellery and service is fabulous.”

Elenor Foster-Lightfoot - 2018

“Had both my wedding rings cleaned and rhodium plated today and the service was first class from start to finish and they were done within 2hrs would definitely recommend and will definitely be back.”

Nicola Skinner - 2018

“Fabulous choice helpful staff”

Sandra Mckearney - 2018

“Absolutley love this Family run business. Extraordinary products, exceptional service, and value for money. You will not be disappointed.”

Lulu Karim - 2018

“Love Eloise jewellery. Stunning and best quality.. Perfect for that extra special gift.”

Donna Revie Ioime - 2018

“Just picked up my custom made cufflinks for my wedding. Absolutely love them far better than I could have asked for. From start to finish they made the whole process easy. Really can't recommend them enough. Thanks girls”

William Thomas Glancey - 2018

“Can't recommend Eloise highly enough! I had my rings cleaned, all diamonds secured, one diamond replaced and all three rings rhodium plated to make them sparkle even better than new. The service was so personal, fast and I felt at ease giving my special rings to a jeweller who I trusted completely. Have had so many comments on how fabulous my rings look. Would not hesitate using this service again. Thank you for giving my rings their sparkle back!”

Coleen Kennedy - 2018

“Had my 47 year old engagement ring and my 45 year old wedding band rhodium plated today. All I can say that a fantastic job was done on them. They look newer than when they were first bought. Lovely shop with tons of gift ideas. Will certainly be back x Clare”

Clare Dailey - 2018

“Had my engagement ring resized and my two rings replated at the weekend. Super service all done within 2 hours and not a problem to alter the size another twice until it was just right. My rings are super sparkly, I can't stop looking at them. thabk you so much x”

Lori Hutton - 2018

“Just back from the shop having had my wedding ring rhodium plated. Friendly staff and my wedding ring looks new again. Thank you”

Lynne Kirk-Mclaughlin - 2018

“Just the place you will keep going back too, friendly, great timing, could not praise that fact enough, and hand made tailored items you would love for life. The kilt pin and cufflinks you created were just a delight on my husband's outfit, everyone commented about it on our wedding day. You helped me many times with specific items gifts for the family, mum, brother, aunts, cousins, there is just something unique that we value in having little things made for us, and the great variety in the shop, can't fault presentation, and price is very addequate! Customer service has been fab as you re a responsible business. Well done also for having the courage to go big you're surely not going home! Great to have you in Kirkcaldy High Street.”

Cintia M Smith - 2018

“Just got my rings back they look fantastic couldn't be happy they look better than when I first got them... brilliant price aswell thanks again xx”

Donna Abbasy - 2018

“Highly recommend! Ring resized and 3 rings plated in 2 hours (normally takes a minimum of 5 days and costs a lot more than I was charged today!) I'm so happy to have my gorgeous rings back to how they should be! :)”

Lynn Anton - 2018

“What a wonderful shop! I had never heard of rhodium plating before until I saw it on the Eloise Facebook page. I had my doubts but my wedding ring and engagement ring were looking rather old and tarnished and at £35 for both rings I thought I'd give it a try! Boy was I not disappointed! They look as good as the day I got them! Thank u so much! X”

Nicci Cunningham - 2017

“From her first stall to now Eloise has always had jewellery and gifts that both my daughter and I like. Bought so many lovely things over the years and would (and have) recommended her to family and friends.”

Anne Barber - 2017

“Got my 3 rings done here 1 hour service brilliant and they look great will definitely be back!!!”

Tracy Simpson - 2017

“Absolutely delighted with visit to the shop today gave my wedding ring a new lease of life and so pleased you are able to fix my engagement ring thank you so much”

Jackie Lindsay - 2017

“Fantastic service today! 3 rings like brand new within the hour. Great value for money”

Lynette Blankenstein - 2017

“Just picked up my new ring it was exactly what I wanted and very reasonably priced, especially when it was made to order. Already thinking about my next ring from here.”

Shona Brammeld Hepburn - 2017

“Thankyou so much for restoring my wedding ring back to looking fabulous. Lovely, friendly helpful staff, nothing was an effort for them. I will defiantly recommend to my friends for the great service received.”

Lorraine McCallum - 2017

“Had a spinner ring made from old bits. Absolutely fantastic what they made from someone who's not the most decisive in decision making. Would recommend them all to the moon and back!”

Tracy Baxter - 2017

“The jewellery sold in this shop is outstanding! Every Christmas and birthday Eloise is always top of my wishlist. The jewellery is always so unique and detailed, I love it!”

Chloe Davidson - 2017

“Lovely shop, with beautiful jewellery. Excellent customer service, thank you for exchanging my daughter's bracelet yesterday.”

Marnie Berwick - 2017

“Went to the shop today to spend my Christmas voucher. So pleased with the choice and personal touch. Young girl working was a saint (believe me when I say the girl was patient). I left with a gorgeous ring and will be back again soon”

El Dee - 2017

“A fantastic amount of choice and lots of quality items for sale. Kirkcaldy is very lucky to have such a great shop on its High street. This is without doubt the place to go to purchase the very special”

Murray Security - 2017

“Got my mum a custom made cuff from Eloise, she absolutely loves it! Great size and design, I loved the service I received, and I was so happy with the finished cuff, great place and I'll definitely be back”

Leeanne Laing - 2016

“Bought a wonderful salt lamp yesterday! Absolutely love it and I will purchase more over Xmas.”

Rebecca Parker - 2016

“New shop is looking amazing, glad to see a nice new shop on the high street X”

Carol Beattie - 2016

“Fab independent retailer with huge choice of stock for all budgets. Always find something a little different and unique and the quality never fails.”

Tori Ann - 2016

“I got a necklace and earrings as a gift from my mother. She knows I'm a bit quirky and Eloise is the perfect shop for me. I was last in many years ago as I left kdy and next time im down this is my first stop!”

Lara Brown - 2016

“A fabulous little shop! Lots of lovely & unusual things from all over the world & the ladies provide a great, personal service. Would highly recommend a visit here!”

Louise McCormick - 2016

“Eloise never fails to exceed a customer's expectations; whether its the eclectic and exquisite range of stock, the relaxed and vibrant atmosphere or the knowledgeable and friendly staff - truly unique and always top of my list! Make is a 'must visit' and you wont be disappointed.”

Helen Pickering - 2013

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